Our client, well-established in the Property Sector, is looking for an experienced Client Relations Co-ordinator to join their successful team. This role is office based and will be supporting the Client Relations Manager.
The role will suit a proficient administrator, able to work in an efficient and accurate way who possesses excellent attention to detail,

The main purpose of the role will be to provide an efficient and professional Customer Service to clients, responding to email queries, updating spreadsheets and systems as well as answering the phone.

ROLE:
Administrative duties within Client Relations department.
Learn and operate COINS (soon to be Dynamics 365) system to keep plots updated, generate job sheets, manage diaries.
Assisting with administration duties related to customers from 2 weeks post completion and up to 2 years post completion.
Dealing with customer queries, via telephone and email.
Register all customers upon completion with NPA out of hours service.
Complete meter readings for all new completions.
Assisting Client Liaison Executives with administration during busy periods.
Updating and generating reports as required.
Responsible for chasing outstanding issues/tasks with subcontractors on developments assigned.
Assist Client Relations Manager with maintenance diaries.
Raise job sheets when necessary for A2 dominion, using Bluetec system, ensure system is kept updated, progress jobs and close down as necessary.
Ad-Hoc tasks set by Client Relations Manager.

REQUIREMENTS:
Excellent communication skills.
Delivering the highest level of customer service
Computer literate and a confident user of MS Office.
Ability to multi-task and work in a busy team environment.
High attention to detail and accuracy.
Experience of the house building industry (advantageous)
Knowledge of COINS system (advantageous)

25 days + bank holidays.
Closed between Christmas and New Year