Client Liaison Executive
Our client, well-known in the Property industry, requires an experienced Customer Liaison Executive to join the Team. The role will be responsible for delivering a first-class service to customers in a professional and efficient manner, ensuring high levels of customer satisfaction and will be the designated point of contact for customers.
For this role, they are looking for a trouble-shooter with a talent for multi-tasking and prioritising workload, be highly motivated and with a passion for delivering excellent customer service.
A large part of the role involves snagging and therefore previous experience in this role or similar will be essential, or with experience of working in an Estate Agency.
Based at the Head Office but will involve travelling to various sites in the Surrey area.
Contact customers following the exchange of contract, send introduction letter to clients.
Respond to customer queries, arrange meetings with customers on site.
Input customer details onto the system for designated sites.
Compile and update Customer Update Report for the Client Liaison Manager monthly and update Handover Snag Reports.
Keep customers updated with general or key points.
Manage diaries to accommodate appointment requests from site managers.
Ensure written confirmation from site manger that plot is ready and send snag sheet 24 hours before appointment.
Produce detailed snag list via Procore (construction management software) and company ‘snagging’ sheets.
Arrange any disclaimers for clients if requested.
Liaise with Site Manger to revisit the property to conduct any de-snagging.
Ensure all property keys are available for handover.
Liaise with customer to arrange home demonstration appointment for the property.
Liaise with customer to arrange key handover meeting to release the keys (once completion and authorisation has been received from the solicitors).
Take gas, electricity and water meter readings.
Book handy man appointments with Client Relations.
Liaise with the Client Liaison Administrator to raise and issue job sheets where necessary.
Respond to any queries a customers may have in a timely and efficient manner.
Respond to any calls from the out of hours emergency helpline if necessary.
Min 1 years' experience within commercial construction or house building industries is essential.
Min 1 years' experience within a customer facing role is essential.
Valid UK drivers license and own car.
Competency in Windows 10, Microsoft Office 365 is essential.
Advantageous to have experience in COINS (Construction Software) and Procure (Site Software)
Experience in a customer-facing roles with strong interpersonal skills and an empathetic approach.
Hardworking, diligent individual who shows initiative, patience and a flexible approach to work.
Effective verbal communicator who is confident speaking on the telephone and face to face.
Confident to communicate effectively and accurately, from senior management and Directors to customers and site personnel.
Good understanding of the terminology of the industry and of the purchasing process.
Full Time – Monday to Friday (9.00am – 5.30pm)
£30,000 - £33,000 (Depending on experience) + £300/month car allowance
25 days holiday (closed between Xmas and New Year). Private Health and Pension