Job details

Job code:


Job title:

Customer Relations Administrator

Job description:

Our client, well-established in the Property Sector, is looking for an experienced Customer Relations Administrator to join their successful team. This role is office based and will be supporting the Client Relations Manager.
The main purpose of the role will be to provide an efficient and professional Customer Service to clients, responding to email queries, updating spreadsheets and systems as well as answering the phone.

Administrative duties within Client Relations department.
Learn and operate COINS (soon to be Dynamics 365) system to keep plots updated, generate job sheets, manage diaries.
Assisting with administration duties related to customers from 2 weeks post completion and up to 2 years post completion.
Dealing with customer queries, via telephone and email.
Register all customers upon completion with NPA out of hours service.
Complete meter readings for all new completions.
Assisting Client Liaison Executives with administration during busy periods.
Updating and generating reports as required.
Responsible for chasing outstanding issues/tasks with subcontractors on developments assigned.
Assist Client Relations Manager with maintenance diaries.

Excellent communication skills.
Delivering the highest level of customer service
Computer literate and a confident user of MS Office.
Ability to multi-task and work in a busy team environment.
High attention to detail and accuracy.
Experience of the house building industry (advantageous)
Knowledge of COINS system (advantageous)

25 days + bank holidays.
Closed between Christmas and New Year




Monday – Friday (Monday to Thursday: 9am – 5.30pm and Fridays 9am – 4:30pm)


£27,000 - £30,000


Private Health, Pension, Performance related Christmas bonus

To apply for this job, either click the APPLY FOR THIS JOB button and email us your contact details along with your CV and the job code OR call us on 01494 433346.