An exciting newly developed role has become available at our well-known client for an IT Assistant to complement the existing team. The main focus of the role, will be to assist with systems and the busy IT service desk.

The ideal candidate will have a confident manner, good communication skills and experience in an IT Support environment, with the ability to troubleshoot common hardware/software issues.

The role will be mainly based in High Wycombe, but will require regular travel to other offices/sites, therefore a driving licence and own car are essential for the role.

ROLE:
Diagnose problems and discern what level of support is needed when a problem is presented.
Induction and training of all new employees.
Assistance with new system implementation and office moves.
Eye for continuous technological improvement.
Excellent awareness of cyber essentials accreditation.
Generating and writing reports.
Assist in developing and maintaining resources on the firm’s intranet.
Prepare suitable Training documents.
Participating in specific firm wide technological change initiatives and projects as required.
Specific duties or responsibilities may be reviewed from time to time to reflect changes in personnel and management structure, staff location and services.

ATTRIBUTES:
Proficient in Windows 10/11 , Microsoft server versions, Hyper-V, MS Office versions, Active Directory and Networking.
Experience of a 1st or 2nd line role and able to set up workstations and take calls dealing with 1st line enquiries.
SQL language skills would be a benefit to this role or a keen interest to learn.
Experience of setting up users and working accurately.
Experience of troubleshooting printers, scanners, PC’s, mobile phones and tablets
Driven to self-motivate and keep up to date with developments in the field.
Strong written and verbal communication skills.

BENEFICIAL:
Operational experience of Advanced P4W/Tikit
Microsoft Azure or a similar cloud environment
Office 365, Cisco, Powershell, WordPress
Power Automate, Power BI
NetDocuments